Freight Receiving Checklist

**PLEASE READ THOROUGHLY**

1. WHAT TO EXPECT

1. WHAT WILL THEY DO? - Be ready for your delivery. Unless additional services have been requested at the time of purchase, the freight company’s responsibility is to deliver Monday - Friday during normal business hours to a loading dock or curbside location (back of the truck). If you require a notification or an appointment for your delivery, please call the carrier or notify us immediately. If you are not present for delivery you may be responsible for a redelivery charge from the carrier.

2. WHAT DO YOU DO? - The customer must be present and prepared to unload the freight from the truck. It is recommended that you have people on hand to assist with the delivery. You MUST also inspect for damages, see item# 2 below.

3. ADDITIONAL SERVICES

1. Appointment - If requested, the carrier will call to set up a window for delivery. Freight appointments are not guaranteed and can vary so we recommend being prepared to be flexible with your delivery time if possible.

2. Lift Gate - If you do not have a loading dock, forklift, or method to unload the freight from the truck, you will most likely need to add liftgate service to your delivery.

3. Inside Delivery - If you require the freight company to bring your product inside inside delivery may be requested for an additional charge. With inside delivery, the freight company will deliver the freight inside the accessible first entrance out of the weather on the GROUND FLOOR. They will not set up or dispose of packaging materials.

2. CHECK FOR DAMAGES

1. INSPECT - Check it thoroughly! When your freight arrives, inspect the pallets for any VISIBLE or POTENTIAL signs of damage (torn shrink wrap, dented or torn boxes, broken pallets, etc.).

2. DOCUMENT - If you find or even suspect the possibility of damage, you must notify the driver immediately. Take pictures of the damage, and make a notation on the delivery ticket prior to signing off. Once you sign for your shipment, the carrier’s liability ends. Customers may be responsible for replacement cost of damaged items not noted at the time of delivery.

3. NOTIFY  - Notify the driver of any actual or potential damage prior to signing off. Generally they will call the damage in to their terminal and provide an exception # on the delivery documents. ALSO, please notify us immediately via  phone or email (info below). We will have you email us pictures and documentation of the damage in order to start a claim.

4. CONCEALED DAMAGE - In the event of concealed damage that is found after signing for your freight, you have 5 working days from the date of delivery to notify us. Concealed damage may be reimbursed by the carrier up to 30% of the value if reported within this timeframe.

If you need any additional information or assistance, please Contact Us